- All IBASE standard board-level products (not including barebone and system products) carry a warranty period of 24 months* from date of shipment and 12 months* for system-level products. (If the date of shipment cannot be ascertained, product serial numbers can be used to determine the approximate shipping date.)
* Products, however, that failed due to misuse, accident, improper
installation or unauthorized repair shall be treated as out
of warranty and customers shall be billed for repair and
On Arrival) Cases
- Definition. IBASE
considers an item to be DOA if it fails within one month
from shipping date. DOA cases are treated with the highest priority
and items are replaced immediately and do not require the
standard repair time. DOA cases should be referred first to
our FAE (via the sales contact window) to confirm if it is such or simply a configuration
problem. IBASE will shoulder the two-way freight for DOA items, while designating the shipping method.
following are the RMA guidelines that have been established by
IBASE to better support our customers.
number and RMA form: Obtain
an RMA number and form from our sales department before sending
the faulty products. IMPORTANT: To process an RMA case, each
board must accompany a corresponding RMA form that is filled
mainly with the board's serial number, hardware configuration
used and problem description.
to send: Send
the products/boards without the accessories (manuals, cables)
and components (CPU, memory, interface cards), unless you
suspect the latter are the cause of the problem. Indicate
these items if they are included. All returns should accompany
a note detailing the problem.
cost & method: Customers
send RMA goods at their own expense; while IBASE shoulders
the cost of returning the items by using the shipping method
it deems suitable. Customers may require alternative
shipping methods but shall bear any additional charges.
Time: IBASE requires about 10 working
days to repair faulty items under 10pcs upon their receipt. Repair time will change for items over 10 pcs.